🚨 DRAFT FOR TESTING - not the final design 🚨
Hi! 👋🏼 You’re looking at a draft of some things that might be in the NSW Health Consumer Engagement Framework. Information is missing and this isn’t the final design. During the testing sessions, we’ll do some exercises using this content. If you have concerns about the content before the sessions please contact sue@beyondstickynotes.com.
Principle two: Accessible and welcoming
Consumers and carers feel welcome, included and that they can come as they are. Here’s information and tools for consumers, carers and NSW Health staff.
As a consumer, you can expect:
To be asked about your accessibility and communication needs
To have choices of where, when and how to engage
To have time to prepare ahead of activities
To have physically accessible and culturally-safe venues to meet at, every time
To have different ways to contribute (e.g. written, visual, spoken, SMS or something else)
To be warmly welcomed, your name and correct pronouns used
To never feel like you are a problem asking for adjustments.
What doesn’t this mean?
Only having sessions at places where staff have more power (e.g. within hospitals)
Only offering opportunities in business hours.
Expecting consumers to dress, act or talk like staff
Only being able to provide feedback in one way (e.g. writing)
Only thinking about one kind of accessibility (such as physical access)
Shaming people who participate differently, such as using fidgetes, knitting, moving around or stimming.
Tools to support you 🧰
Case studies and stories
What should we include?
Help and advice for staff
As a staff member leading or supporting engagement, here are some actions you can take:
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Talk to advocates and community organisations about what you need to think about (and, consider co-facilitating)
What’s your advice?
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Connect with consumers one-to-one before working together to understand what people might need
Giving people permission to come as they are and look after themselves (for example, leave the room, turn cameras off, bring a support person)
What’s your advice?
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Starting the first meeting slowly, focusing on the relationships
Creating a safe space away from the main activity (e.g. a quiet room separate from a large forum)
What’s your advice?
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Thinking about how to end meetings and sessions that help people wind down and leave safely (e.g. making time, check-out, reflecting)
Checking in with people after a session
What’s your advice?
Tools to support you 🧰
Case studies and stories
What should we include?
